How to Claim Your DPS Payout from Great Eastern After a Death in Singapore

If your loved one was a working Singapore Citizen or Permanent Resident and met the DPS eligibility requirements without opting out, they may have had the Dependants' Protection Scheme (DPS) — an opt-out term life insurance that most people forget they have. The payout is up to S$70,000, and it goes entirely unclaimed if no one initiates the process. The payout is not automatic.

Here is exactly how to claim it.

What the Dependants' Protection Scheme Pays Out

DPS is a term life insurance scheme administered by Great Eastern Life, the sole insurer since April 2021. It covers CPF members from age 21 until they reach 65. The sum assured depends on age at death:

• Deaths before age 60: up to S$70,000
• Deaths between age 60 and 65: up to S$55,000

Premiums are deducted automatically from the deceased's CPF Ordinary Account and vary by age under the current scheme terms. Coverage continues until the member reaches 65 or the cover otherwise ends under the scheme terms, including an opt-out.

Because premiums are invisible to most families (auto-deducted from CPF), many survivors don't even know to make the claim. The CPF Board does notify Great Eastern when a death is registered with the ICA, but the payment does not happen automatically — the family must file the claim.

Step 1: Confirm Whether DPS Was Active

Before doing anything else, verify that the deceased had active DPS coverage and did not opt out. There are two ways to check:

1. Log into CPF Online Services using the deceased's Singpass (if you have access) and check the "My Messages" or insurance records.
2. Call Great Eastern Life directly at 6839 4565 and provide the deceased's NRIC number. They can confirm coverage status and current claim requirements.

If the deceased had no CPF savings, was above 65, or had previously opted out, there is no DPS payout.

Step 2: Gather the Required Documents

Great Eastern will require a standard set of documents. Prepare these before submitting:

• Digital death certificate downloaded via the MyLegacy portal (download it within 30 days of issuance; ask Great Eastern whether any additional copy or certification is required)
• Completed DPS claim form (downloadable from Great Eastern's website)
• Claimant's NRIC or passport
• Proof of relationship to the deceased (marriage certificate if claiming as spouse, birth certificate if claiming as child)
• Bank account details for payment (typically via PayNow or direct credit)

The payout is made to a valid DPS nominee if one exists. If there is no DPS nomination, Great Eastern determines the proper claimant under the scheme and applicable law; this may be the executor or administrator, or an immediate family member, subject to Great Eastern's requirements.

Step 3: Submit the Claim to Great Eastern

Once documents are ready, submit the claim through one of these channels:

• Online: Great Eastern's website has a digital claims submission portal. Singpass authentication is supported.
• By post: Send documents to Great Eastern Life's registered address in Singapore.
• In person: Visit a Great Eastern branch. Call ahead to confirm which locations handle DPS claims.

If you are dealing with multiple simultaneous claims — CPF, insurance, HDB — it is worth sequencing DPS early since it is one of the faster payouts.

How Long Does the DPS Payout Take?

Great Eastern's published processing time is 7 working days from receipt of complete documentation. In practice, processing is often faster if all documents are in order on submission.

Common reasons a DPS claim is delayed or queried:

• Death occurred abroad and the foreign death certificate has not been authenticated or translated
• A policy exclusion or other eligibility issue applies — confirm the current scheme terms with Great Eastern
• Death occurred outside the DPS coverage age range (under 21 or over 65)
• Claimant relationship is not clearly documented (e.g., children from a prior marriage, step-children)
• No next-of-kin is alive — in this case the estate administrator must provide the Grant of Probate or Letters of Administration

Once approved, the payout is credited directly to the bank account provided. There is no deduction — you receive the full sum assured.

What About DPS if There Was No Nomination?

DPS does not operate on a CPF nomination. It has its own nomination process through Great Eastern. If the deceased never made a DPS nomination, Great Eastern determines the proper claimant under the scheme and applicable law, typically involving the executor, administrator, or immediate family.

This is different from CPF balances (which follow CPF nomination or go to the Public Trustee if unnominated). DPS is a separate insurance policy, not a CPF balance, so it does not get transferred to the PTO for administration.

DPS vs. Other Insurance Policies

Great Eastern may have administered other private life insurance policies held by the deceased. These are entirely separate from DPS. Check the following:

• Any group insurance provided by the deceased's employer
• Personal life insurance policies (these should be searchable through the Life Insurance Association of Singapore's claims handling process)
• Home Protection Scheme (HPS) — a separate mortgage insurance that pays down the HDB housing loan upon death; this is a different claim process entirely (see our guide on HPS claims)

The DPS claim does not affect, and is not affected by, probate proceedings. You can submit the DPS claim while probate is still pending.

Coordinating DPS With the Broader Claims Process

While DPS is one of the faster and simpler claims to process, it is only one part of the survivor benefits picture after a death in Singapore. Other claims — CPF balance distribution, HPS, WICA if the death was work-related, and employer death benefits — each have separate processes and timelines.

Managing them all simultaneously while grieving is exactly the kind of administrative burden the Singapore Survivor Benefits Navigator was designed to address. It provides a sequenced, step-by-step checklist with exact forms, portal links, and timelines for every claim type, so nothing gets missed.

Practical Checklist for DPS Claim

• [ ] Confirm DPS coverage was active at time of death (call Great Eastern: 6839 4565)
• [ ] Download digital death certificate from MyLegacy portal within 30 days
• [ ] Provide any additional copy or certification Great Eastern requests
• [ ] Complete Great Eastern DPS claim form
• [ ] Prepare NRIC and proof of relationship documents
• [ ] Provide bank account details for payment
• [ ] Submit claim via Great Eastern online portal or branch
• [ ] Follow up after 7 working days if no acknowledgment received

The DPS payout of up to S$70,000 is money that belongs to your family. Claiming it takes less than an hour of paperwork — but only if you know to do it.

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